E-commerce platform for a client

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Project Summary

Okruti developed an e-commerce platform using Microsoft Dynamics 365. It provides a seamless shopping experience for bakery products, catering to retail and wholesale customers. The platform features customizable product catalogs, secure payment gateways, real-time order tracking, and a tailored CRM module to enhance customer engagement

Background

The client, a leading bakery chain, sought to expand its business digitally by providing an intuitive and scalable e-commerce solution to cater to a growing customer base.

Challenge

The client faced challenges in managing inventory, enhancing customer engagement, and offering personalized experiences for both retail and wholesale customers. They needed a robust, scalable platform to streamline operations and build brand loyalty in an increasingly competitive market.

Solution

Our team developed the required e-commerce platform using Microsoft Dynamics 365, integrating CRM and ERP functionalities for seamless operations. The platform included dynamic product filtering, detailed product pages, secure payment gateways, real-time order tracking, and a loyalty program. It also featured account management, order history tracking, and a blog section for customer engagement. Leveraging the suite’s automation and data insights, we enabled personalized marketing campaigns and efficient customer management.

Result

The solution enhanced customer engagement by providing a unique, interactive shopping experience and improved customer retention through its loyalty program. The client appreciated the intuitive design, scalability, and seamless integration of Microsoft Dynamics 365 modules, ensuring long-term success.

Status

Project Successfully Completed! We’re thrilled to have earned another satisfied client.”