Scaling a VideoKYC Platform for Large Banks and Insurance Companies
Challenge:
A leading VideoKYC platform—trusted by major private banks and insurance providers in India—faced critical performance and scalability challenges:
- Lack of AI-driven identity verification limited the ability to detect fraud, automate KYC validation, and ensure faster onboarding.
- Slow customer onboarding, causing delays and drop-offs.
- Performance bottlenecks in core services, impacting response times.
- Limited scalability, restricting the system’s ability to handle rising KYC volumes.
The platform needed a high-performance, scalable solution to support growing traffic without compromising speed, security, or compliance.
Solution:
Integrated AI-powered face matching, document validation, and anomaly detection to enable fast, secure, and automated KYC verification.
OKRUTI re-engineered the platform using scalable microservices architecture for high performance and reliability.
– AI models enabled real-time identity verification and fraud detection during VideoKYC sessions.
– Backend Optimization: Built with Java & Spring Boot for rapid service orchestration and faster backend processing.
– Database Query Tuning: Optimized complex queries to improve database efficiency and response times.
– Smart Caching: Integrated Redis and GridGain to offload database workloads and accelerate data retrieval.
– Microservices Architecture: Designed for modular scalability with elastic resource allocation based on demand.
– Workflow Decoupling: Separated core processes for better performance, fault isolation, and faster authentication
Results achieved:
✔ AI-assisted verification improved accuracy, reduced fraud risk, and accelerated onboarding.
✔ Enhanced Performance: Core services responded significantly faster, reducing onboarding delays.
✔ Seamless Scalability: Efficiently managed high volumes of concurrent KYC sessions and users.
✔ Improved Compliance & Security: Optimized workflows strengthened data protection and regulatory adherence.
✔ Superior User Experience: Faster KYC processing boosted completion rates and overall customer satisfaction.
AI-powered verification transformed the platform into a fast, secure, and intelligent digital onboarding system.
Enabled scalable, compliant, and seamless VideoKYC for banks and insurers, improving customer experience and operational efficiency.
Feedback from a customer:
“Have the changes on our VideoKYC platform been positive or game-changing…? These changes have been utterly exhilarating; Okruti helped us scale without a hitch and remain unnervingly compliant.”