Case Study 2: Scaling a VideoKYC Platform for Large Banks and Insurance Companies
Challenge:
A leading VideoKYC platform, widely adopted by private banks and insurance providers in India, was confronted with serious performance bottlenecks to its core services. The inefficiencies slowed down customer onboarding, causing delay and conversion losses. However, the platform’s poor scalability pose obstacles to admitting increased volumes of KYC requests.
Solution:
By implementing a scalable and high-performance microservices approach, OKRUTI re- architected the platform’s core services using:
– Java & Spring Boot for rapid backend processing and orchestration of services.
– Database Query Optimization – Tuning intricate queries for optimal performance of the database.
– Caching mechanisms through Redis & GridGain, relieving the database from further load and speeding up data retrieval.
– Microservices Architecture for modular scalability ensuring elactic allocation of resources based on demand.
Decoupling the services and optimizing the workflows of the systems have empowered faster authenticattons, reduced processing delays, and have enhanced API response times.
Results achieved:
✔ Increased performance – Core services were provided using better response times, hence reducing onboarding delays.
✔ Scalability to handle larger traffic – The new architecture efficiently handled a higher load of concurrent users.
✔ Better compliance and security – Optimized workflows improved regulatory compliance and data protection.
✔ Enhanced user experience – KYC was processed faster, which translated into better completion rates and improved customer satisfaction.
The transformation thus turned the VideoKYC platform into a market leader, giving banks and insurance providers a seamless and secure digital onboarding experience..
Feedback from a customer:
“Have the changes on our VideoKYC platform been positive or game-changing…? These changes have been utterly exhilarating; Okruti helped us scale without a hitch and remain unnervingly compliant.”