Case Study 2: Scaling a VideoKYC Platform for Large Banks and Insurance Companies
Challenge:
A leading VideoKYC platform—trusted by major private banks and insurance providers in India—faced critical performance and scalability challenges:
- Slow customer onboarding, causing delays and drop-offs.
- Performance bottlenecks in core services, impacting response times.
- Limited scalability, restricting the system’s ability to handle rising KYC volumes.
The platform needed a high-performance, scalable solution to support growing traffic without compromising speed, security, or compliance.
Solution:
OKRUTI re-engineered the platform with a scalable, high-performance microservices architecture, ensuring speed, flexibility, and reliability:
– Backend Optimization: Built with Java & Spring Boot for rapid service orchestration and faster backend processing.
– Database Query Tuning: Optimized complex queries to improve database efficiency and response times.
– Smart Caching: Integrated Redis and GridGain to offload database workloads and accelerate data retrieval.
– Microservices Architecture: Designed for modular scalability with elastic resource allocation based on demand.
– Workflow Decoupling: Separated core processes for better performance, fault isolation, and faster authentication
Decoupling the services and optimizing the workflows of the systems have empowered faster authenticattons, reduced processing delays, and have enhanced API response times.
Results achieved:
✔ Enhanced Performance: Core services responded significantly faster, reducing onboarding delays.
✔ Seamless Scalability: Efficiently managed high volumes of concurrent KYC sessions and users.
✔ Improved Compliance & Security: Optimized workflows strengthened data protection and regulatory adherence.
✔ Superior User Experience: Faster KYC processing boosted completion rates and overall customer satisfaction.
The transformation thus turned the VideoKYC platform into a market leader, giving banks and insurance providers a seamless and secure digital onboarding experience.
Feedback from a customer:
“Have the changes on our VideoKYC platform been positive or game-changing…? These changes have been utterly exhilarating; Okruti helped us scale without a hitch and remain unnervingly compliant.”